Delete Your Account

MyHealthAssist users can request deletion of their account and associated personal data by contacting our support team.

How to request account deletion

1. Send an email from the email address associated with your MyHealthAssist account.
2. Use Account Deletion Request as the email subject.
3. Include your registered name, email address, or phone number so that we can identify and verify your account.

Data that will be deleted

After your request is verified, we will delete account-related data such as:

• Your MyHealthAssist user account
• Your personal profile information
• Medical profiles created under your account
• Appointment and account activity associated with your account
• AI assistant conversations associated with your account

Data that may be retained

Certain information may be retained where required for legal, regulatory, security, fraud-prevention, dispute-resolution, or record-keeping purposes. Any retained information will be kept only for the period required by applicable law or legitimate business obligations.

We may contact you to verify your identity before processing the deletion request. Once your account has been permanently deleted, the deleted information may not be recoverable.